Your Customer Experience, Simplified.
Insights That Drive Better Business Decisions.
Turn customer feedback, reviews, and surveys into clear, actionable insights so you can spot issues early and improve performance.
Get Your Free CX Rundown Snapshot
What We Do
A simple way to understand your customer experience.
Our mission:
Help you see what your customers are saying, act on it automatically, and grow through better service.
Turning everyday feedback into 5-star results.
CX Score
A clear, easy-to understand score that shows how your customer experience is performing.
Trends & Insights
We analyze your reviews and feedback to identify patterns and emerging issues.
Actionable Recommendations
Know exactly what to fix to improve rating, customer satisfaction, and operations.
Sample Snapshot
See what your CX Rundown looks like
CX Score: 76 / 100
Top Complaint: Wait Times
Top Praise: Friendly Staff
Insight:
Customers are increasingly mentioning delays during peak hours, which is beginning to impact overall ratings.
Recommended Action:
Adjust staffing between 2pm–6pm to reduce service delays and improve customer satisfaction
The Problem
Most businesses don’t realize there’s a problem until it’s too late.
Customer feedback is scattered across platforms.
Trends are hard to spot.
Small issues turn into bigger problems over time.
CX Rundown brings everything together into one simple view.
Simple, Transparent Plans
Best for businesses that just need visibility and fast responses.
Includes:
Online reputation monitoring
Review alerts (Google, Yelp, Facebook, etc.)
Simple/easy assisted responses
Weekly reputation rundown email
Negative review flagging
Notifications for urgent customer concerns
Basic reporting/dashboard access
Core promise:
Know when customers are unhappy before the damage spreads.
Everything in Base, plus proactive customer feedback collection.
Includes:
Everything in Base
QR code surveys
SMS/email feedback requests
Daily CX Rundown emails
First-party customer surveys
Customer satisfaction tracking
Return/recommend likelihood tracking
Early issue detection before public reviews happen
More detailed dashboard insights
Core promise:
Catch bad experiences privately and turn more customers into 5-star reviews.
Everything Premium plus hands-on operational coaching and accountability.
Includes:
Everything in Premium
Monthly review/strategy meetings
Employee coaching & training support
Trend analysis and recurring issue identification
Customer experience improvement recommendations
Accountability tracking
Advances reporting/KPI review
Customer CX strategy support
Core promise:
Not just monitoring CX - actively improving operations, staff performance, and retention.
Get Your Free CX Snapshot
Enter your details and we’ll prepare a free customer experience dashboard preview using your real reviews.